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Terms and condititions Verholine Online Shop

Terms and condititions

Applied from Jan. 1st 2013.

General information
The products in the online shop are sold by Verholine Ky (VAT id FI19967801). Verholine sells products to private people and other legal entities in Finland, European Union, Russia and select other countries worldwide.
The prices of the products include Value Added Tax when sold within the European Union. The Value Added Tax is excluded when sold outside the European Union.
Verholine Ky takes no responsibility of possible duty charges or import taxes that may apply in end users home country. Verholine Ky reserves the right to change pricing of products and delivery costs.

The products are ordered via internet at through a shopping cart.
All orders are confirmed via e-mail, which includes the price of the order, delivery costs and the products ordered. Receiving an order confirmation requires that an active e-mail address has been submitted when ordering. The customer commits to the terms and conditions when submitting an order.

Order confirmation
Verholine sends an order confirmation that includes:

The products ordered
Total price of the order
Delivery costs
Value added tax, if any applies

Payment methods
The products and delivery costs are paid while submitting an order. The online shop accepts the following payment methods: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, ålandsbanken for Finnish customers.
PayPal and credit cards for all orders. Payment by online banking systems and credit cards is executed via Suomen Verkkomaksut Oyj.

Payments with Visa, Visa Electron or MasterCard
If you wish to pay with Visa, Visa Electron or MasterCard, Verholine Ky only acts as a marketer of the products and also delivers the products. Claims are handled by Suomen Verkkomaksut Oyj.

Suomen Verkkomaksut Oyj acts as the seller in all orders purchased with Visa, Visa Electron or MasterCard. The sales transaction is one between Suomen Verkkomaksut Oyj and the customer. All obligations related to the sales transaction are Verholine Kys responsibility. Suomen Verkkomaksut Oyj is the receiver of the payment.

Suomen Verkkomaksut Oyj
VAT id: FI21228397

Innova 2
Lutakonaukio 7
Tel.: +358 (0) 207 181830

Online banking
Payment and financing services related to online banking are executed by Suomen Verkkomaksut Oyj (FI21228397) in cooperation with Finnish banks and credit institutions. Suomen Verkkomaksut Oyj purchases the payment transaction and further pays it to the merchant. From users point of view the payment service works as traditional online banking payment.

PayPal transactions

All purchases paid using PayPal are executed under the terms and conditions of PayPal.

Delivery time
Se ship products on each working day (Mon-Fri). Depending on bank connections the delivery takes place within 1-3 working days of the payment, if the purchased product is on the shelf. If the product has to be ordered from the supplier, the product is shipped immediately after it has arrived.
If there are deviations in receiving the products from the supplier (ie. The supplier has run out of stock), the customer will be notified immediately. The notification will be done via e-mail that is supplied while submitting the order. The delivery times submitted on product description pages are suggestional and subject to change. Deviation from this does not entitle the customer to any compensation.

Some products are manufactured according to attributes submitted by the customer and are therefore produced only after the payment. The suggestive delivery time of each of these products has been supplied on the product description.

Delivery method and costs
Delivery costs include packing and shipping costs. Each delivery method has its description and pricing visible while choosing a method for your order. We use Itella and Matkahuolto for Finnish deliveries and Itella for non-Finnish deliveries.

If you wish to have your products shipped with a method not included in our options, please contact customer service before placing an order.

Return policies
The customer has a right to return his/her order within 14 days from the date of shipment. The product must be in its unopened original package that is further sellable.
The right to return products does not extend to products that are manufactured according to customers attributes.

Please include the following with the return shipment:

You name, address and phone number that you have used while submitting the order.
Your bank account number
A copy of order confirmation
A brief note about the reason of the return.

Return address:
Verholine Ky
Päivölänkatu 40
60120 Seinäjoki, FINLAND

We do not accept returns after 14 days of delivery. When a return has been accepted, the payment will be returned to your bank account or credit card if viable after receiving the return.

Problems with delivery and product defects
If a product has gone missing in transit, has damaged or a wrong product has been shipped, the customer must notify the seller immediately at

Notification of a faulty delivery or a defected product must be left within 14 days of receiving the product. If the package has been damaged during delivery, a claim must be filed immediately to the delivery company.
Important! Colours may change depending on computer screen settings and qualities. We do not accept claims based on colour being different than it appears on screen. The customer accepts the colour and model of the product when submitting an order.
All products do not include the screws needed in installation because of different materials of mounting surfaces.

Please note
We reserve the right to change change the terms and conditions. The customers must acquaint themselves to terms and conditions in effect at the time of purchase.

All customer information are kept private and secure.
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